No matter how carefully you hire, you’ll probably end up with some difficult personalities in your practice. During her presentation at AAO2015, Andrea V. Gray, MD pointed out The Seven Deadly Employee Behaviors, along with ways to make them work for you:
The Downer: This is the classic negative employee; they will always find the downside to everything. They also like to see themselves as a perpetual victim. This personality problem is very noticeable to patients.
The Dangerous Duo: For these workplace pairs, teamwork and loyalty only apply to each other. They gossip, leave others out, and play by their own rules.
The Primadonna: This skilled employee thinks she is irreplaceable and above discipline. She can be critical and bossy, ignores management, and does the job her own way.
The Draminator: This employee makes everything a crisis, even if it means creating that crisis. They overreact to even the smallest problem.
The Excuse Artist: This employee is always ready with a reason why it’s everyone else’s fault but theirs. They sow resentment among other staff members.
The Know It All: He always thinks he’s right – even if he’s totally wrong. His superiority complex makes him quick to reject others’ opinions and ideas without consideration.
The Plodder: This employee is always dragging her feet on projects. Her constant procrastination makes her workload magically expand to fit the time. Worst of all, she’s contagious, slowing down productivity across the practice.
Perfect your team management, perfect your practice—and propel your profits. Find the help you need to take your staff from good to great in Physician Practice Team Management Demystified.