Angry Patients, Service Foibles, and the 5/20 Rule
By Elizabeth Thu. Aug 17, 2017
When faced with an angry patient, remember the 5/20 rule. Patients who visit healthcare organizations often bring along family members or friends and are usually experiencing a degree of emotional and physical stress. This stress can sometimes affect their reactions to a situation. When service

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  • When faced with an angry patient, remember the 5/20 rule. Patients who visit healthcare organizations often bring along family members or friends and are usually experiencing a degree of emotional and physical stress. This stress can sometimes affect their reactions to a situation. When service failures and complaints occur, you need to have tools in   Read more..
    Posted on 17 Aug, 2017
    Angry Patients, Service Foibles, and the 5/20 Rule
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    Posted on 15 Aug, 2017
    Don’t Labor Over Modifier 22 – Increased Procedural Services
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    Posted on 10 Aug, 2017
    Plot Out Your Organization’s Security Incident Response Plan

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